Join as a Client Services Coordinator and be at the forefront of customer success in payments. Combine your analytical skills with exceptional service to achieve optimal resolutions for customer interactions.
In this role, you will serve as the main point of contact for credit unions, providing detailed support for payment solutions. Focus on troubleshooting customer inquiries, maintaining service excellence, and managing relevant databases. Collaborate across departments to implement best practices and enhance service delivery continuously.
Key Responsibilities:
• Serve as the first point of contact for clients
• Troubleshoot and resolve service inquiries effectively
• Ensure high quality in customer service interactions
• Maintain internal documentation and databases
• Provide proactive feedback to improve processes
Requirements:
• Grade 12 required; some post-secondary preferred
• At least 4 years of experience in a related role
• Knowledge of CPA regulations and electronic transactions
• Must be bondable and highly detail-oriented
• Ability to manage substantial inquiry volumes
Utilize your expertise to contribute to a up-to-date payments ecosystem and foster positive client relationships.
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