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Supervisor of Kitchener Market Operations Employment Type: Temporary Full Time Hours of Work: 35 Job location: Kitchener Farmers Market Pay: $40.84 To $51.05 Hourly Grade/Band: 08 Job Posting Start Date: 3/24/26 Job Posting End Date: 4/2/26 Job Description: Overview

This position is temporary for approximately 15 months

Operating for over 150 years, the Kitchener Market is one of the oldest farmers markets in Canada. We have a diverse series of vendors offering fresh produce, prepared foods, handcrafted goods and more.

The Supervisor of Kitchener Market Operations will be responsible for the logistics associated with day-to-day business operations at the Kitchener Market. We are looking for someone with a strong commitment to visitor experience, customer service and operational efficiency.

Responsibilities

- Directly supervising the work of the Program Assistant, Building Maintenance Custodian, Event Attendant (Kitchener Market), Cleaner (Kitchener Market), Parking Attendant (Kitchener Market) and managing staff scheduling
- Overseeing the day to day building maintenance, custodial, security, and parking operations; including the execution of the Saturday Market and weekday program and rental operations
- Leads vendor management from onboarding to offboarding, ensuring vendors are adhering to market policies and practices, and escalating to manager where appropriate.
- Oversees vendor payments in collaboration with program assistant.
- Supports successful delivery of high-quality on-site programming, supporting program coordinator in fulfilling operational and logistical aspects of market-led programs




- Responding to urgent facility and operational issues (e.g.: vandalism, equipment failure, security concerns etc.).
- Developing and ensuring compliance of health and safety procedures specific to the Kitchener Market, including management of vendor insurance, business licences and other certifications as appropriate.
- Ensuring the maintenance and management of the facility are kept within appropriate regulatory and risk management standards i.e. inspections, licenses etc.
- Responsible for developing and maintaining a high quality of customer service to ensure a consistently excellent guest experience.
- Leads training of front-line staff to ensure all staff are trained, educated and equipped to provide excellent guest and vendor service.
- Responsible for overseeing alcohol inventory management and alcohol controls.
- Performs other related duties as assigned.

Education
- Minimum 2-Year diploma in a related field.

Experience
- Minimum 2 years of related experience in hospitality, events management or an equivalent program operations role.
- Proven leadership experience.
- Experience supporting event or public program related logistics.
- Experience working with a diverse range of small businesses, entrepreneurs and other stakeholders.
- Experience overseeing budgets, contracts and invoicing processes.




- Experience working licenced events/hospitality environment an asset.

Additional Requirements
- Ability to work the following schedule: Tues-Sat (including early Saturday mornings) and some evenings and weekends
- Smart serve certified or able to procure prior to employment.
- Reliable with a good attitude and employment record.

Knowledge, Skills, and Abilities
- Proven collaborative project planning skills and be committed to working within a cooperative team environment.
- Robust interpersonal and conflict resolution skills to work effectively with staff, vendors and customers and communicate effectively both verbally and in writing.
- Highly developed organizational, time management and problem-solving skills to manage multiple tasks with potentially shifting priorities.
- Proficient in the use of personal computers and Microsoft Office Suite, and comfortable learning vendor and staff management systems (SAP, RecStaff & Activenet).
- Be able to present as an ambassador for the market and it’s role as an inclusive, multi-use community hub
- A proven ability to support and project the core values of trust and respect, collaboration, and change and growth, as well as our leadership traits, which are reflected in employees who:
- Lead by example and expect the same of others;
- Recognize accomplishments;
- Collaborate with others to realized shared outcomes;
- Enable others to be their best;
- Look beyond today

Department: DSD-Development Services Department Division: DSD-Economic Development Division Union Code: Non Union, Management Req Id: 786 Job Code: 1078 Number of Openings: 1

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📌 Supervisor of Kitchener Market Operations
🏢 City of Kitchener
📍 Kitchener