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About Us

Since 1985, the Langley Senior Resources Society (LSRS) has provided social, recreational, and educational programs as well as nutritious food, health, and supportive services for adults 50 years of age and older in the City of Langley and the Township of Langley. LSRS is an independent, non-profit, charitable organization with 40 staff and 200 volunteers that deliver over 40 programs, services, and events every year.

Summary of Role:

Hours: Monday, Wednesday, Thursday and Friday 8:30am till 4pm

Maternity Leave contract: May 11, 2026 - May 28, 2027

The Community Services Navigator provides accessible, high-quality and comprehensive support, as well as information and referrals for programs and services for seniors in Langley including Aldergrove. The goal is to help seniors connect, reconnect, and stay connected, in our community and to live independently in their homes. A key service is to advocate for clients and assist them with federal, provincial, and municipal applications and forms. This role requires an interest and heart for working with and supporting seniors in our community. As a LSRS employee, you will conduct your work with our values in mind, they are: Leading with Heart, Volunteerism, Compassionate, Welcoming, Inclusive, Innovative, Collaborative, and Integrity.

Key Duties & Responsibilities

Develop rapport with clients, including:

- Build trust with the client through initial meetings/discussions.
- Complete home visits as needed.
- Visit isolated seniors and inform them of services offered in the community, at government agencies, and/or at the Langley Senior Resources Society, to help seniors to reconnect with the community and to live independently in their homes with the appropriate supports.

Assistance provided - Housing Navigation:

- Inform clients about BC Housing and the housing resources available
- Assist with calls to BC Housing and completion of forms as needed (including signing up for the SAFER program if they qualify)
- Support Clients with landlord and Property Manager concerns, this does not include filing of dispute resolution or attend a hearing.
- Advise people of housing resources.

Income Taxes: Support clients as needed, may include:

- Reminder calls to get taxes completed.
- Going to client’s home to collect required tax forms (performed under the LSRS Community Volunteer Tax Program).




- Attend tax filing session with them (only if at LSRS) if they request it

Support Clients with applications as required:

- determine status of applications and follow up as needed to ensure services have been established for client.
- Programs may include but may not be limited to SAFER grants, GIS Applications, BC Seniors Supplement, Homeowner Grants, Property Tax Deferment, Handy Dart, Taxi Savers, Health Insurance BC (Pharmacare, Dental, and MSP).
- Provide information to seniors on services available. (for example, BC Rebate for Accessible Adaptations (BC RAHA) or Lifeline.)

Teamwork:

- Work in close association with the Community Services Coordinator and other LSRS staff / departments to provide services to seniors in the community.
- Attend in-service and staff development meetings, as well as network with others in the community.
- Build positive relationships with other service providers.
- Establish and build positive working relationships.
- Consistently display respectful attitude towards management, co-workers, volunteers, members and the users of our facilities.

Administration (Operational Effectiveness, Time Management):

- Keep detailed records of all clients.
- Ensure required data is input into MS Access and Excel databases.
- Become familiar with the details and operation of all Community Services and Better at Home Program, as well as develop a working knowledge of other departments at the Langley Senior Resources Society.
- Respond to phone calls, emails, or drop in traffic and provide information and referrals to seniors and/or their families; provide follow up as needed.
- Liaise with family members or friends as required.
- Maintain an up-to-date knowledge of Langley Senior Resources Society policies and procedures as well as community resources available and important to seniors.
- Manage new intakes with other staff to maximize effectiveness and timely responses to clients.

Service (customer service, communication)





- Maintain a high level of service quality, assist clients to connect to community services programs and Better at Home services.
- Bring seniors to the Centre, as considered appropriate, and provide a tour and/or give them an opportunity to try out a program of their choice.
- Maintain a high level of positive communication with team members.
- Be reliable and flexible in meeting work commitments.
- Demonstrate the ability to remain calm under pressure.
- Adhere to organizational standards as outlined in the LSRS Employee Handbook.
- Respect that member information is confidential and adhere to the LSRS Confidentiality Agreement.

Abilities/Skills:

- Basic computer skills: MS Office (Outlook, Access, Word, Excel), Email, internet.
- Highly organized and can multi-task on priorities and projects
- Demonstrate good time management
- Excellent oral and written communication skills

Required Qualifications, Experience, Education and Training

- Post-secondary degree or diploma in the social sciences, health sciences or equivalent relevant education and experience.
- Working within a multi-disciplinary team is preferred.
- Minimum of two years of experience in working with seniors and families.
- Class 5 driver’s license.
- Criminal Records Check for the vulnerable sector.

Langley Senior Resources Society is proud to be an equal-opportunity employer. We encourage all qualified individuals, regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other identifying characteristic to apply.

Thank you for your interest in this role. Our internal vetting process will result in the top 5 applicants being contacted for an interview. If you do not receive further communication from us, it means there are other applicants in better alignment to our needs. Be on the lookout for further career opportunities with us. We wish you success in your job seeking journey.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: From $25.00 per hour

Expected hours: 28 per week

Perks:

- Casual dress
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Mileage reimbursement
- Vision care

Work Location: In person

Expected start date: 2026-05-11

Apply on Kit Job: kitjob.ca/job/2fax1l

📌 Community Resource Navigator - Maternity Leave Contract (12 months) (Langley)
🏢 Langley Senior Resources Society
📍 Langley