JOB OFFER Inside Sales Representative / Technical Support YOUR MISSION OF EXCELLENCE Reporting to the Customer Service Manager, the Inside Sales Representative / Technical Support is responsible for handling customer returns, responding to customer inquiries about our products and services, and helping to enhance our service offering and maximize product sales through a customer-focused approach. WHAT YOU WILL ACCOMPLISH • Handle incoming calls from external and internal clients regarding technical support or warranty needs; • Assist with product specifications when required; • Receive and forward customer complaints to the Service Manager; • Receive and process information requests from the website; • Follow up on returned merchandise until full resolution with the customer; • Coordinate with the Quality Control team to find solutions and log customer complaints and non-conformities; • Inform customers about return and replacement timelines for parts and/or products; • Analyze problems and solve them over the phone with sales representatives and/or installer-technicians; • Answer technical support calls; • Provide training in English or French to distributors or installers on our products. THE IDEAL CANDIDATE • 5 years of relevant experience (call center, customer service, technical support); • Vocational diploma (DEP) or college diploma (DEC) in building mechanics; • Proficiency with Microsoft Office Suite; • Knowledge of SAP software is an asset; • Perfect command of both French and English to support English-only speaking customers; • Availability for occasional travel (within Canada and the United States); • Strong customer service orientation; • General experience in:
residential and light commercial forced air and hot water heating systems - oil, gas, and electric - heating controls and electrical - installation of residential and commercial oil tank systems; • Excellent communication and conflict mediation skills for handling sensitive or complex situations.
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AMAZING BENEFITS AWAIT YOU • Join a strong, growing organization offering long-term career opportunities.
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- Work in an environment that fosters innovation and creativity, where every day brings exciting new challenges.
- Enjoy a market-competitive salary and benefits that support you and your family.
- Take care of your physical health with easy access to on-site fitness facilities.
- Access resources dedicated to your mental and physical well-being for a balanced lifestyle.
- Contribute to a greener future with infrastructure supporting electric vehicles.
- Enjoy the flexibility of hybrid work-at home and in the office-for better work-life balance.
- Make the most of longer, more relaxing summer days with flexible hours.
- Stay energized throughout the day with complimentary beverages.
- Take part in social events and team-building activities that create lasting memories.
- Plan for your future with our group registered retirement savings plan (RRSP). OUR COMPANY Granby Industries, a member of the Terravest Industries group, is a trusted partner in heating, air conditioning, and storage solutions. Our rich history is focused on a future of innovation and growth. Committed to delivering a seamless customer experience, adopting new technologies, and expanding our product range, we are built on a foundation of trust, integrity, and quality.
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Granby
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Industries is ready to carry its legacy of excellence into the future.