Job Summary
We are seeking a detail-oriented and organized Dispatcher to coordinate transportation and logistics operations within our supply chain. The ideal candidate will manage freight movements, communicate effectively with carriers and internal teams, and utilize various transportation management systems to ensure timely delivery and productive operations. This role is essential for maintaining smooth shipping and receiving processes, supporting our commitment to excellent service.
Duties
Call Handling & Customer Service
Answer incoming calls from customers, police, or insurance companies
Gather key details (location, vehicle type, issue, urgency)
Provide estimated arrival times and service information
Handle distressed or frustrated customers calmly
Dispatching Tow Trucks
Assign jobs to drivers based on location, availability, and equipment
Prioritize urgent calls (accidents, roadside hazards)
Monitor job progress and adjust assignments as needed
Route & Logistics Coordination
Use GPS and dispatch software to guide drivers efficiently
Track truck locations in real time
Optimize routes to reduce wait times and fuel costs
Record Keeping & Documentation
Log all service calls and job details
Maintain driver activity records
Process invoices, billing info, and insurance documentation
Communication with Drivers
Stay in constant contact via radio, phone, or apps
Provide updates about traffic, hazards, or customer changes
Assist drivers with directions or special instructions
Emergency Response Coordination
Work with police, fire departments, and roadside assistance programs
Handle accident scenes or urgent breakdowns
Ensure safety protocols are followed
Administrative & System Tasks
Use dispatching software and databases
Schedule shifts or manage driver availability
Update customer records and service history
Key Skills Required
Multitasking and quick decision-making
Solid communication skills
Problem-solving under pressure
Basic computer and GPS system knowledge
Geographic knowledge of service area
Work Environment
Often quick-paced and high-pressure
May involve weekend, or on-call shifts
Typically based in an office or dispatch center
Pay: $17.20-$22.00 per hour
Expected hours: No less than 40.0 per week
Work Location: In person
Apply on Kit Job: kitjob.ca/job/2et38z
📌 Dispatcher Lively
🏢 Boyuk Towing
📍 Lively
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