Apply on Kit Job: kitjob.ca/job/2esym9
Harrison Hot Springs Resort & Spa is currently recruiting for the position of Reservations Agent.
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About our company:
nLooking for a job that’s more than just work?n
At Harrison Hot Springs
nResort & Spa, we’ve got the perfect mix of adventure, relaxation, and career opportunities. Whether you're jet skiing on the lake, hiking in the mountains, or just hanging out with friends, this is where work-life balance truly happens.n
We’re not just offering jobs - we’re offering a chance to build a career in hospitality, with skills you can use anywhere in the world. Whether you’re all about making connections with guests or prefer working behind the scenes, we’ve got a role that fits your vibe.
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Harrison Hot Springs and the surrounding Fraser Valley are incredible places to live and work. Join our team, and you’ll see why so many people love being a part of this community.
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At Harrison Hot Springs Resort & Spa, we believe in creating unforgettable guest experiences. From our five mineral hot spring pools to our spa, restaurants, and golf course, we provide top-notch service that makes our guests feel right at home. If you’re ready to be part of something amazing, we’d love to have you!
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What We Offer:
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- Five mineral hot spring pools
- Healing Springs Spa
- Three restaurants and a coffee bar
- Banquet and catering services
- Resort Golf Course and Marina
nReady to live the dream? Apply now and join our awesome team!n
About the Role
nThis position contributes to the profit of the hotel by maximizing occupancies, up selling,
and providing excellent customer service both while working at the Guest Services Desk or In House Call Centre. This position is critical to the image of the hotel and contributes to the hotel's success with exceptional service.n
What You’ll Do
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- Understand each room type and amenities in each room type.
- Understand all hotel facilities and can describe them to guests.
- Respond to guests directly when working at the guest services desk (an extension of reservations – when scheduled) in the lobby, telephone, mail, and email inquiries.
- Sell the hotel and its facilities, up selling wherever possible.
- Enter all individual and group reservations into the computer accurately and completely.
- Send out confirmations.
- Follow guarantee and deposit procedures.
- Respond to internal requests, email requests and fax requests in a timely, professional, and accurate manner.
- Follow established third party credit card authorization procedures.
- File correspondence and computer reports.
- Ensure guest history files are accurate and up to date.
- Other job-related duties may be assigned.
nWhat You Need to Haven
- Front desk, reservations, concierge, or sales training from a recognized hospitality/tourism school is preferred.
- One-year previous experience working in a reservations department, preferably at a hotel or resort, is an asset.
- Ability to calculate figures and amounts such as discounts, interest, commissions – most of this will be done by computer.
- Strong computer skills with Microsoft office and PMS - specifically Maestro.
- Exceptional listening, communication and problem-solving skills.
- Provide Advance notice of group arrivals to appropriate departments.
- Up-selling of rooms.
- Excellent interpersonal relationships with co-workers.
- Excellent communication skills.
- Being multilingual is an asset.
- Versatile to a changing schedule.
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How to Apply
nEmail your resume and cover letter to
[email protected] or fax to 604-796-4712n
Only candidates legally eligible to work in Canada will be considered. We thank all applicants, however, only those selected for an interview will be contacted.
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www.harrisonresort.com
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Job Types: Full-time, Part-time, Permanent
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Pay: $18.76-$25.01 per hour
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Benefits
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- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
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Ability to commute/relocate
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- Harrison Hot Springs, BC: reliably commute or plan to relocate before starting work (preferred)
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Experience
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- Customer service: 1 year (preferred)
- Hotel: 1 year (preferred)
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Licence/Certification
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- Canadian Work Permit (required)
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Work Location: In person
Apply on Kit Job: kitjob.ca/job/2esym9
📌 Reservations Agent (Harrison Hot Springs)
🏢 Harrison Hot Springs Resort and
📍 Harrison Hot Springs