Apply on Kit Job: kitjob.ca/job/2eqj0i

Our team at Victoriaville & Co is looking for a bilingual Customer Service Agent for a permanent position.

n

Job description

n

Under the responsibility of the Customer Service Supervisor, the Agent's main responsibilities are to:

n

- Respond to clients' requests and questions in both official languages, English and French (most of the calls and emails received are from unilingual English-speaking clients located in English Canada);
- Take customer orders via phone or website and enter them into the system.
- Ensure adequate follow-up with the team and clients via phone or in writing
- Ensure customer satisfaction by providing courteous, respectful and productive service.
- Follow up with the clientele and find solutions when there are feedback, complaints, or others.
- Must work 1 weekend out of 3.
- Any other related tasks.

Why work at Victoriaville & Co?n

We believe that humans are our strength, which is why the professional development of our people is paramount. Moreover, continuous training is an integral part of our HR practices.

n

4th generation family business that cares about the well-being of its employees, it's not every day you will see a president so involved with his group.

n

A local company that radiates internationally and constantly in search of novelty to ensure its growth.

n

Victoriaville & Co is an important player in its community. We are involved in several organizations in the region such as: the Fondation À Notre Santé (HDA), the Claretain College Foundation, the Créneau Connect Bois,



the Junior Major Hockey Club Tigres de Victoriaville, and many others!

n

Qualifications

n

Schooling and accreditations

n

- DEP in secretarial or customer service, OR DEC in administrative techniques, or any other combination of education and experience deemed relevant.

Type of experience required:n
- 1 to 2 years of experience within a customer service department in a similar position. We will show you the rest!

Specific skills:n
- Bilingual in French and English, both orally and in writing (most calls and emails received are from unilingual Anglophone clients located in English Canada)
- Computer skills and with the Windows and Office 365 environment
- Excellent ability to handle multiple tasks at once
- Strong communication skills and concern for offering quality customer service
- Team oriented
- Experience using ERP systems (knowledge of SAP is an asset, but we offer in-house training)

What are we offering?n
- Group insurance for medical and paramedical expenses
- RRSP with employer participation
- $150 per year for physical activities or sports equipment
- Reimbursement of training and development costs
- Online store
- Social activities and several wellness actions by the employer
- Employer recognition plan
- Employee Assistance Program
- Job security
- And much more!

This position is located in Victoriaville, QC. The agent will have to serve Canada, in both English and French.n

Please kindly submit a bilingual resume!

Apply on Kit Job: kitjob.ca/job/2eqj0i

📌 Customer Service Agent (bilingual) (Victoriaville)
🏢 Victoriaville
📍 Victoriaville