Apply on Kit Job: kitjob.ca/job/2enz1j

Spitfire Recruiting is hiring on behalf of a confidential industrial distributor. The successful candidate will deliver industry leading customer service by professionally, quickly, and accurately processing quotes and orders for industrial products.

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Essential Duties and Responsibilities

nResponsibilities include, but are not limited to:n

- Provide customers with quotes, pricing details, shipping dates, and order status updates.
- Process incoming orders to customer specifications and manage changes or concerns through to full customer satisfaction.
- Collaborate with internal teams and external partners to support seamless order flow.
- Use strong product knowledge to advise customers on pricing, availability, lead times, and any relevant information required to complete an order.
- Maintain and monitor daily open-order reports, providing regular updates to sales and management.
- Expedite orders by monitoring current and incoming inventory levels and aligning stock to open orders.
- Input order information into internal systems and calculate total costs as needed.
- Prepare and forward shipment documents to warehouse personnel for processing and delivery.
- Follow up on all orders to ensure on-time delivery.
- Review and process daily invoices.
- Address and resolve customer issues or complaints promptly and professionally.




- Coordinate with production, shipping, warehouse teams, and carriers to track or expedite shipments.
- Ensure all quotes are processed accurately and in a timely manner, maintaining organized digital and physical quote files.
- Communicate price updates to customers when pricing changes occur.
- Complete end-of-day filing and maintain a clean, organized, and professional work setting.
- Provide back-up support to the Procurement Manager, including dedicated time to learn key purchasing responsibilities.

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Qualifications

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- Post-secondary education or an equivalent combination of education and experience.
- Minimum 5 years of experience in inside sales or customer service within the pipe, valve, and fittings (PVF) industry.

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Skills and Abilities

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- Friendly, clear communicator with a strong customer-focused and team-focused approach.
- Proficient with Microsoft 365, Excel, Outlook, and general computer systems.
- Extensive PVF product knowledge and familiarity with pipe, fittings, and related lines.
- Strong communication skills with the ability to work effectively with internal teams, customers, vendors, and external partners.

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Salary

n$60-70K annually + bonus and benefits

Apply on Kit Job: kitjob.ca/job/2enz1j

📌 Inside Sales - Pipe, Valve and Fittings (Greater Toronto Area)
🏢 Spitfire Recruiting
📍 Greater Toronto Area