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Manager of Agent Services

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About Ayr Farmers Mutual

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Ayr Farmers Mutual is a financially strong, Policyholder owned and progressive property and casualty mutual insurer with written premiums of over $60 million annually. We offer farm, residential, commercial, marine, and automobile protection, and coverage through a dedicated network of Agents and Brokers. We service the Southwestern Ontario region, and are located in close proximity to Kitchener, Waterloo and Cambridge.

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Since 1893, the knowledgeable and caring team members of Ayr Farmers Mutual have been providing products and services that provide protection and peace of mind for our Policyholders and the community. What makes us different is our commitment to providing an exceptional, personalized customer experience. We continually strive to put our Policyholders and our communities first, and to ensure that every individual we serve is treated with fairness and respect.

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Ayr Farmers Mutual provides training, education, work life balance, wellness opportunities, community contributions and a fun and friendly working environment.

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Our team is proud of our culture. We live by our core values and genuinely care for one another and our Policyholders. We celebrate our successes and have a supportive work environment that encourages everyone to be at their best. Together, we care for and support our members and community to thrive!

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Manager of Agent Services

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At Ayr Farmers Mutual, we believe that caring for our members and communities begins with caring for our people. The Manager of Agent Services leads with this purpose at the forefront, inspiring, developing, and supporting the Agents who serve our members every day.

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As a people-first leader,



you bring clarity and direction to our Agent team, creating an environment where people feel informed, supported, and set up to succeed. You ensure that changes to strategic direction, company objectives, and policies and procedures are communicated with context and care, helping your team understand not just the what, but the why. Working together with the Agent Development Coach, you champion the growth and development of Agents and cultivate a team culture that reflects Ayr Farmers Mutual’s commitment to its employees, members and communities.

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Responsibilities:

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- Provide purpose-driven leadership, fostering a team culture of service excellence and genuine member care
- Lead, mentor, and coach the Agent Development Coach and Agents to achieve strong sales and business performance, and deliver an exceptional member experience
- Recruit, develop, and retain top talent while overseeing onboarding, training and development, and regular touchpoints and performance reviews for the agent team
- Set and communicate Agent expectations, objectives, and metrics
- Measure, monitor and analyze Agent activity and statistical results, meeting with Agents to provide guidance and support continuous improvement
- Evaluate and ensure consistency across agent workflows, quality of risk submissions,



and marketing campaign execution through ongoing coaching and quality reviews
- Report business results and team performance
- Work in conjunction with the Manager of Marketing and Communications to develop marketing campaigns to support profitable growth and evaluate donation requests received
- As a member of the leadership team, represent the department at management meetings, community events trade shows etc. and contribute as an internal resource across committees and cross-functional initiatives
- Champion a safe, compliant, and values-aligned team environment

Skills and Experience:n

- Proven leadership experience demonstrating care and mutual values, successful coaching, developing, and inspiring teams
- Experience in the insurance industry, with knowledge of sales processes, risk quality, and underwriting approaches and workflows
- Excellent interpersonal and communication skills, building trust and relationships
- Analytical mindset with the ability to interpret sales and service data and translate insights into actionable team guidance
- Experience managing performance, conducting reviews, and supporting employee development plans
- Demonstrated capacity to manage competing priorities and lead a team through change with clarity and care
- Commitment to delivering outstanding member and customer experiences
- Willingness to travel occasionally and work extended hours as business needs require

Positions available: 1n

Hiring salary range: $110,000 – $135,000

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Why Choose Ayr Farmers Mutual?

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- Together we care for and support our members and communities to thrive.
- We offer a supportive learning environment.
- We invest in your growth and celebrate your a

Apply on Kit Job: kitjob.ca/job/2djo1z

📌 Manager of Agent Services Ayr Farmers Mutual
🏢 Ontario Mutual Insurance Association
📍 Ayr