Apply on Kit Job: kitjob.ca/job/2cf9f8

IT Support Technician (Field & Network Support) – Client-Facing Role

Location: Stony Plain / Spruce Grove, Alberta
Job Types: Part-time, Full-time, Freelance
Expected Hours: 20–40 per week

About Alchemy I.T.

Alchemy I.T. is a fast-growing, customer-focused IT service provider based in Stony Plain, Alberta. With 170 five-star Google reviews and growing, we’ve built our reputation on trust, clear communication, and genuinely helping people—without the tech jargon.

We recently expanded into our first commercial location and are continuing to grow our presence across Stony Plain, Spruce Grove, Acheson, and surrounding areas.

We are not a corporate IT company—we are a people-first business that values relationships, professionalism, and doing things right the first time.

Position Overview

We are looking for a reliable, personable IT technician to provide both in office and remote support to residential and small business clients.

This is a client-facing role, meaning communication, professionalism, and trust-building are just as important as technical ability.

We are open to both:

- Employee (part-time or full-time)
- Independent contractor / white-label arrangements

Compensation

- Employee: $22–$28/hour (based on experience)
- Contractor: $35–$50/hour (depending on experience and structure)

Mileage is compensated for travel between client sites.

Hours will start based on current workload and are expected to grow over time.

Key Responsibilities

- Provide on-site and remote support for Windows 10/11 systems
- Diagnose and resolve hardware and software issues (break/fix)
- Support Microsoft 365 environments (user setup, licensing, email, OneDrive,



SharePoint)
- Manage and support endpoint protection (Sophos)
- Configure and troubleshoot networks (Mikrotik, Sophos firewalls, wireless access points)
- Assist with cloud backup solutions and data protection
- Support NAS systems (Synology)
- Assist with small business infrastructure (Windows Server 2019+, basic virtualization)
- Support VoIP systems (Microsoft Teams Phones)
- Provide clear, non-technical explanations to clients
- Maintain accurate documentation of work performed and customer interactions

Requirements

- 2–3+ years of hands-on IT support experience
- Strong knowledge of Windows environments (desktop and basic server)
- Experience with Microsoft 365 administration
- Basic networking knowledge (firewalls, routing, wireless)
- Valid driver’s license and reliable vehicle (required)
- Working knowledge of macOS / Apple devices and environments (including basic troubleshooting and network integration) is considered an asset

What We’re Looking For

- Friendly, professional, and approachable
- Strong communication skills (especially with non-technical clients)
- Patient and customer-service oriented
- High level of accountability and work ethic
- Able to work independently and as part of a team
- Clean, professional appearance





You will be representing Alchemy I.T. directly with our clients—professionalism and trust are essential.

Bonus Experience (Nice to Have)

- Experience with Mikrotik or Sophos products
- Synology NAS systems
- VoIP / Microsoft Teams Phone systems
- MSP or client-service experience
- Experience with hardware-level repair and microsoldering (considered a strong asset)

Why Join Alchemy I.T.?

- Be part of a growing local business with a strong reputation
- Work directly with clients and make a real impact
- Flexible work structure (employee or contractor)
- Opportunity to grow into a larger role as the company expands
- Supportive, team-oriented environment

How to Apply

Please submit your resume along with a brief introduction about yourself and your experience.

Pay: $22.00-$28.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

- Company events
- Extended health care
- Mileage reimbursement
- On-site parking

Application question(s):

- A client says: “My computer is running really slow and I don’t know why.”

How would you respond to them in a transparent, non-technical way?

- Which of the following have you worked with? (Select (or copy/paste) all that apply)

Options:

Windows 10/11 troubleshooting
Microsoft 365 administration
Network devices (routers, firewalls, access points)
Endpoint security (antivirus, monitoring)
Backup systems (cloud or NAS)
Windows Server environments

Experience:

- IT Support: 2 years (required)

Location:

- Stony Plain, AB T7Z 1E7 (required)

Willingness to travel:

- 50% (required)

Work Location: On the road

Apply on Kit Job: kitjob.ca/job/2cf9f8

📌 IT Support Technician (Field & Network Support) – Client-Facing Role (Stony Plain)
🏢 Alchemy Imageworks
📍 Stony Plain