Apply on Kit Job: kitjob.ca/job/2ar4uw

Position Type: Full Time

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Department: Patient Programs

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Work Location: Canada

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Work Arrangement: Remote

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Work Hours: Monday to Friday - within hours of 8:00am - 8:00pm (EST)

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Travel Required: No

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A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

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Come and join our team! But first, let us tell you why we love working here:

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- We are 100% Canadian with locations across the country
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- State-of-the-art facilities to provide high-quality products and services
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- The opportunity to be a part of a winning, high-performing team
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- Collaborative, engaging workplace culture – we are passionate about our people!
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- Flexible working environment that promotes a healthy work-life balance
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- Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
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- High-growth setting that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
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The Opportunity:

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The Nurse Care Navigator (NCN) plays a key clinical support role within the Patient Support Program, providing direct patient education, injection training, and clinical guidance throughout the treatment journey. Reporting to the Lead Nurse Field Supervisor, the NCN manages clinical-related escalations from the Care Navigators and serves as a trusted clinical resource for patients, internal and external stakeholders.

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The NCN collaborates closely with patient interacting teams, clinics and healthcare providers to ensure seamless continuity of care. This role also provides support to the Field Nurse Case Managers (FNCM) on an as-needed basis to maintain consistent service quality across all regions.

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A Day in the Life (What you will do here):

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- Adhere to Sentrex Policies and Procedures.
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- Provide comprehensive device training to patients and/or designated care provider via virtual platforms.
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- Deliver patient education on disease state, treatment expectation, medication storage and administration, adherence and safety considerations.
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- Follow-up with patients and/or designated care providers to assess comfort with injection techniques, address concerns, and ensure continuity of therapy.
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- Serve as the primary clinical escalation point for Care Navigators within the program.
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- Assess clinical concerns, provide guidance, and escalate to Lead Nurse Field Supervisor when required.
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- Assist Care Navigators with complex reimbursement cases, therapy disruptions, side effect reporting, and adherence challenges.
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- Ensure accurate assessment and documentation of clinical information and program systems.
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- Ensure all patient interactions are documented accurately, thoroughly, and in compliance with program protocols.
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- Maintain familiarity with program workflows, reporting requirements, and therapeutic training updates.
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- Build strong rapport with patients and/or designated care provider, acting as a supportive and reliable clinical resource throughout their treatment journey.
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- Support program improvements, pilot initiatives, or process enhancements as directed by the Lead Nurse Field Supervisor.
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- Attend team meetings, virtual coaching sessions.
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- Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team.
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- Attend key patient and stakeholder meetings, as well as relevant conferences, to support high quality disease education, product information, and case management services.
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- Liaise with physicians’ offices, pharmacies, and clinic solutions to ensure comprehensive and coordinated service to patients and/or designated care provid

Apply on Kit Job: kitjob.ca/job/2ar4uw

📌 Nurse Care Navigator (Canada)
🏢 Sentrex
📍 Canada