Account Executive, Ticket Sales (Saskatoon)

Account Executive, Ticket Sales (Saskatoon)

Apply on Kit Job: kitjob.ca/job/276fim

At the Saskatoon Mamba, our mission is to reflect, entertain, and unite the city of Saskatoon through the power of basketball and culture. Our role is to consistently deliver authentic, high-energy entertainment experiences that inspire pride in all who call Saskatoon home. We are a professional basketball organization committed to representing the sport at the highest level in our community. Driven by innovation and creativity, we strive to push beyond convention as we engage fans, community partners, cultural organizations, and corporate brands—serving proudly as Saskatoon’s Home Team.

Job Summary

The Account Executive, Ticket Sales reports to Senior Management and is responsible for generating and retaining revenue through the sale of ticket packages, including season tickets, group tickets, individual game tickets, and premium seating. The role will work across departments within the Saskatoon Mamba and with a diverse set of stakeholders across our ticket base (e.g., season ticket members, donors, sponsors, VIPs, corporate and group accounts). This position is suited for a self-motivated and competitive professional seeking to enter the world of professional sports. Success in this role will be measured through ticket revenue generation, renewal and retention rates, outbound sales activity, CRM accuracy, and overall customer satisfaction.

Compensation: This is a fixed-term contract position compensated through a base contract plus commission on ticket sales.

Key Responsibilities

(PRIMARY) Revenue Operations – the combination of people, processes, and technology that ensures the organization generates and retains revenue.

- GOAL: Consistently exceed monthly, quarterly, and annual sales revenue targets.
- Develop and execute targeted sales strategies for season tickets, group tickets, and premium seating, utilizing phone calls, networking events, email campaigns, and skilled social media profiles.
- This role requires a proactive outbound sales approach, supported by inbound leads generated through marketing, partnerships, and community initiatives.
- Act as the primary point of contact for all season ticket holders, sponsors, and corporate partners regarding ticketing products.
- Proactively seek out and establish relationships with individual buyers (e.g., key decision-makers in the community, executives, etc.) and businesses/organizations seeking hospitality and entertainment options to generate sales leads, develop sales packages, and secure new business; focus on high-reward opportunities.
- Maintain regular communication with current customers and provide tailored offerings to enhance the experience (e.g., seat relocations, VIP access, additional tickets) and complimentary services (e.g., strategic merchandise and food and beverage offerings for group events).

(PRIMARY) Business & Basketball Operations – the daily activities of the front office and gameday staff that increase the value of the organization.

- GOAL: Consistently deliver essential business and gameday-related operations.
- Use CRM tools (e.g., HubSpot) to manage accounts and related data (e.g., meeting notes), track interactions and service issues,



and follow up on sales leads to maintain high retention and customer service; keep up-to-date financial records for Accounts Receivable/Controller.
- Analyze customer data for trends that can guide sales strategies, promotions, and identify opportunities for higher levels of customer engagement (i.e., tailored and higher ROI offerings).
- Work across operations teams to ensure all aspects of gameday or special events (e.g., ticket scanning, box office support, activations/experiences, VIP and corporate suite management) are properly prepared and executed smoothly and consistently.
- Prepare weekly, monthly, and quarterly reports for the Senior Leadership Team, outlining key performance indicators (KPIs) such as sales targets, customer satisfaction, and operational challenges.
- Ensure alignment between the development and execution of the organization’s sales strategies and the Saskatoon Mamba’s:
- Principles for Winning (Vision, Strategy, Values, & Mission)
- Annual Business Plan

(SECONDARY) Brand - the combination of people, processes, and technology that both markets the organization and its core products and performs opportunity identification.

- GOAL: Consistently perform customer data collection and analysis using CRM tools that generate actionable insights for the Brand team (e.g., fan preferences, purchasing behaviours, etc.).
- Work with the Brand team to promote ticket packages, sponsorships, and partnerships through public-facing collateral as needed.
- Ensure all customer-facing materials (e.g., emails, proposals, professional social media posts, etc.) are consistent with the organization’s brand and marketing strategies.

(SECONDARY) Community Operations - the daily activities of the front office, part-time staff, and volunteers that engage external audiences and generate brand loyalty and growth.

- GOAL: Consistently engage the sports, arts and culture, business, and non-profit communities, creating opportunities for engagement with the organization and sales (e.g., attend events and build relationships with potential customers and partners).
- Work across operations teams to devise and execute season ticket member and community events as required.

Why Join the Saskatoon Mamba? This role offers hands-on experience in professional sports sales within one of Canada’s fastest-growing leagues, direct access to senior leadership, and the opportunity to make a visible impact in a community-first organization during a pivotal growth phase.

Let’s Talk About You: You have proven sales experience and understand the value of ticket revenue in sports and entertainment. Passionate about Saskatoon, you connect fans with meaningful experiences. With strong communication skills, you work well independently and in a team, consistently delivering on targets.

Education:





- Bachelor’s Degree, preferably in Business, Sports Management, or a related field.
- Self-directed certifications, preferably in Business, Sales, or Sports Management.

Experience:

- Minimum of 1-2 years of experience in a results-oriented sales environment.
- Experience working across business functions and within a diverse team.

Key Competencies for this Position

- Business planning, project, and time management.
- Demonstrated knowledge of working with Ticketmaster Host and Archtics and CRM software.
- Proven customer service orientation and ability to establish and maintain effective relationships with customers and key stakeholders.

Unique Working Conditions: Creating professional basketball and entertainment experiences doesn’t always happen between 9 and 5. This role requires flexibility, with long or irregular hours, particularly during the May-August season. Attendance at community events and special functions is expected. The ideal candidate works well in a team environment, remains composed under pressure, and effectively balances multiple priorities. Strong discretion is essential when handling sensitive and confidential information.

How to Apply: Applicants must send their resume to [email protected] with the subject line "Account Executive, Ticket Sales - Your First Name Your Last Name."

About the Canadian Elite Basketball League (CEBL)

The Canadian Elite Basketball League (CEBL) is Canada’s professional basketball league, with 10 member clubs across six provinces. Blending global innovation with local connection, the league is redefining how the game is played and experienced while rooting its teams deeply in communities coast to coast. With a fan base of 4.1 million Canadians – up 57 per cent since 2022 – the CEBL has cultivated Canada’s youngest basketball audience, with more than half of its fans aged 34 or younger. Its rapid growth reflects its ability to connect authentically with a new generation of basketball fans while expanding the sport’s cultural footprint nationwide.

In 2025, the CEBL featured 17 players with NBA experience, and nearly 70 per cent of its athletes were Canadian – the highest proportion of domestic talent in any professional sports league in the country. To date, nearly 40 players have signed NBA contracts following CEBL seasons, which run from May through August. Visit or follow @cebleague on social media.

About the Saskatoon Mamba Professional Basketball Club

The Saskatoon Mamba (previously Saskatchewan Rattlers) tipped off their inaugural season at SaskTel Centre in May 2019 and went on to win the inaugural Canadian Elite Basketball League (CEBL) championship. The Mamba are active members of the community, participating in countless events that connect the team with diverse communities through sport, entertainment, and arts and culture. The team has restored over 100 basketball nets across the city to make basketball more accessible to youth. For more information, visit. saskatoonmamba.ca.

Job Types: Full-time, Seasonal
Contract length: 7 months

Pay: $3,800.00-$4,100.00 per month

Work Location: In person

Apply on Kit Job: kitjob.ca/job/276fim

📌 Account Executive, Ticket Sales (Saskatoon)
🏢 Saskatoon Mamba
📍 Saskatoon