Coordinate IKEA Collection Point operations through customer-focused service, confident decisions, and robust organizational skills. Help orders move accurately from collection to departure.
This Fulfilment Operations Coordinator supports daily routines and operational excellence within IKEA’s fulfilment area. You assist customers, answer questions, and help coworkers deliver service goals. The position includes picking, packing, unloading, loading, replenishing stock, and maintaining safe, organized working conditions.
Key Responsibilities:
- Create positive customer experiences during order pickups
- Support leaders with daily operations and coworker guidance
- Help complete customer orders accurately and on time
- Replenish stock and maintain organized work areas
- Follow safety procedures, standards, and best practices
Requirements:
- Experience understanding customer needs and resolving issues
- Confidence making informed decisions and taking initiative
- Ability to delegate responsibilities appropriately
- Experience with retail or fulfilment operations
- Eagerness to learn and develop new skills
Use customer service, decision-making, and fulfilment coordination skills to strengthen IKEA’s Collection Point experience.