Optimize customer support processes with advanced analysis and workflow expertise at TTC, improving consistency across global operations.
As Operations Manager, Customer Success, you will strengthen core operations through SOP development, data analysis, and root-cause investigation. You will work with Contact Center, IT, Sales, Product, Operations, and BPO teams. Your focus includes scalable processes, service quality, compliance, and operational effectiveness.
Key Responsibilities: Audit workflows and identify operational inefficiencies
Develop SOPs supporting consistency, compliance, and quality
Analyze Salesforce, Genesys Cloud, and GDS data
Lead CRM and telephony upgrade projects
Prepare operations for seasonal peaks
Requirements: Progressive leadership experience in complex customer operations
Ability to convert complex data into recommendations
Knowledge of Power BI or Tableau reporting tools
Experience with telephony workflows and queue management
Bachelor's degree or equivalent practical leadership experience
Use process improvement, operational analysis, and CRM expertise to create scalable customer support solutions at TTC.

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📌 Customer Support Process Improvement Manager (Ontario)
🏢 The Travel
📍 Ontario