Design workforce optimization solutions at Miratech using OR-Tools, constraint programming, and software engineering for enterprise contact centers. Work from home is available.
As an Operations Research Engineer in the Workforce Management product stream, you will build optimization capabilities for planning, forecasting, scheduling, and resource allocation. You will translate business requirements into mathematical models, optimization objectives, and production-grade services. The work combines constraint programming, large-scale optimization, and collaboration with Product, Architects, Workforce Management experts, and Engineering.
Key Responsibilities: Develop optimization models for contact center workforce planning
Implement schedule optimization using OR-Tools and CP-SAT




Build maintainable constraint models and production solver services
Define schedule quality metrics and production monitoring
Validate algorithm performance, scalability, and accuracy
Requirements: Six or more years designing production optimization solutions
Experience with OR-Tools or comparable optimization solvers
Knowledge of linear, integer, or stochastic programming
Workforce or resource scheduling experience
Proficiency in Java, Python, or C++
Apply optimization, constraint programming, and engineering expertise to workforce scheduling services supporting enterprise-scale operations at Miratech.

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📌 Senior Workforce Optimization Engineer (Alberta)
🏢 Miratech
📍 Alberta