About the JobReporting to the Program Manager, the Receptionist will be responsible for greeting and welcoming residents, community members and external guests as the first point of contact to the program and directing them to the appropriate resources. They will answer, screen, and forward incoming calls and perform other similar administrative tasks.They will operate within a transitional housing program and community center that is focused on providing services to youth between the ages of 16-24 who are at risk of homelessness.Duties and ResponsibilitiesGreet and register community members, external visitors, new residents and staff in a professional mannerAnswer and direct incoming telephone calls to their appropriate resourcesProcess, receive, and distribute incoming mail and faxesMaintain on-site inventory list and process requests for office suppliesUpdate and maintain telephone directories, files, and spreadsheetsObservance/monitoring of camera/surveillance systemReserve and set up meeting roomsProvide training support to staff on backup reception responsibilitiesProvide technical support and training on office equipment to staffUnderstand and be able to integrate a philosophy of client-centered care into daily responsibilitiesDemonstrate a robust commitment to quality care and service delivery based on SHIP's Mission and ValuesEnsure appropriate records are kept and ensure that statistical information is maintained as per agency standardsAdhere to the agency Health & Safety Program and the Client Safety Framework in the promotion of client safetyPerform additional duties as required/delegated by ManagementPerform additional duties as required/delegatedYou may be required to administer naloxone in response to suspected opioid overdoses, and must complete appropriate training to recognize overdose symptoms, safely administer naloxone via nasal spray or injection, and follow emergency protocols including contacting emergency services. You will receive training within the first eight weeks of employmentQualificationsPost-secondary education in Business Administration, Human Services or Social Services+1 years experience supporting youth and/or the homeless populationPrevious experience working in a non-profit agencyDemonstrated understanding of customer service and punctualityKnowledge of MS Suite (Word, Excel,



Power Point and Outlook)Valid Certification in First Aid & CPRTraining in ASIST and CPIHours are Monday - Friday 4:00 PM-12:00 AM, inclusive of statutory holidays if they fall on a week day.About UsServices and Housing In the Province (SHIP) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.Our organization has supported the region for over 35 years and employs over 300 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.AccessibilitySHIP commits to ensuring that our organization is an equitable, diverse, and inclusive workplace that reflects our values as an organization and the diversity of those we serve. We are committed to providing equal opportunities to everyone and accept applicants from all backgrounds.As an Organization, we strive to be equitable and inclusive in all that we do. Equity is a core value and we are committed to providing an inclusive selection process. We encourage applicants from equity-deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities, and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. When contacted for a job opportunity,



please advise the People & Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code to ensure you have access to a fair and equitable processWhy Work For Us?Work-Life BalanceSHIP believes a healthy work-life balance is essential for both professional success and personal well-being. We strive to create a company culture that values and supports the well-being of our employees, while also pushing innovation in our organizationOur VisionQuality Housing, Quality Services, Quality LivesOur MissionTo increase quality of life through health services and housing supports that promote mental and physical health and wellnessOur CultureLeader and innovative partner in the community. Our programs welcome employees into our caring, compassionate, and innovative culture. We listen; we know what it means, and why it matters.Our CommitmentCompetitive Salaries with Annual Performance ReviewsComprehensive Health PlansGroup RRSP (5% Employer Contributions)12 Paid Health & Wellness Days10 Paid Vacation Days3 Paid Personal/Floating HolidaysGenerous Parental and Family LeaveLearning and Development OpportunitiesTravel AllowancesEmployee Assistance ProgramCompany Culture to be Proud ofPossibility to Create a Real Impact35+Years focused on Clients, Tenants, Staff, and Families4,000+ Clients and Residents served annually17 Programs and Service offerings in Southern Ontario300+ Dedicated, Respectful, Compassionate and Professional EmployeesSHIP Values:Compassion, Hope, Inclusion, Respect, Professionalism"SHIP strives to be equitable and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values. We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please advise the People and Culture Department of any accommodations needed in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and equitable process."Monday - Friday 4:00 PM-12:00 AM 37.5 hours per week

📌 Program Receptionist (Ottawa)
🏢 triOS Education Group
📍 Ottawa