Apply advanced network troubleshooting and customer service skills as a Senior Technical Support Specialist at EGATE Networks in Toronto. This position is fully in-office.

EGATE Networks supports mid-market companies across Canada and the territories as a managed network and security provider. As a Senior Technical Support Specialist, you will deliver technical services through provisioning, troubleshooting, and deployment support. The position requires voice and network systems knowledge, customer communication, and independent problem solving.

Key Responsibilities:

- Respond to relevant ticketing and ordering system queues
- Diagnose and repair technical support issues
- Provision equipment for customer orders
- Troubleshoot customer issues and provide updates




- Follow change management and incident procedures

Requirements:

- Five-plus years of qualified technical support experience
- Bachelor’s degree in Computer Science or Engineering preferred
- Thorough knowledge of voice and network systems
- Independent judgment and confident customer communication
- Availability for evening, weekend, and after-hours coverage

Bring network systems expertise, technical troubleshooting, and customer service skills to EGATE’s Toronto-based support team serving Canadian customers.

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📌 Senior Network Technical Support Specialist (Toronto)
🏢 EGATE Networks
📍 Toronto