Lead strategic Client Services operations remotely at QHR, using service excellence and workforce planning to improve customer outcomes. Guide leaders across a high-demand contact centre setting.
As Senior Manager, Client Services, you will oversee multiple teams and people leaders within QHR, a Canadian healthcare technology company. The mandate combines strategic planning, operational effectiveness, customer experience strategy, and organizational change leadership. You will align service delivery with organizational objectives while supporting employee engagement and performance.
Key Responsibilities: Develop short and long-term Client Services strategies
Lead managers, supervisors, and team leaders
Oversee operations and achieve service levels
Monitor performance indicators and improvement opportunities
Manage budgets, workforce planning, and resource allocation
Requirements: Seven to ten years progressive leadership experience
Three to five years leading managers or large teams
Strategic operational initiative and change leadership experience
Contact centre technology and analytics platform experience
Post-secondary education in a related discipline
Bring strategic leadership, stakeholder management, and customer experience expertise to QHR’s remote Client Services organization.