Customer advocacy and technical guidance anchor Guesty’s Technical Program Manager opportunity. Help hospitality businesses resolve complex challenges and adopt Guesty more effectively.
This Technical Program Manager serves as a definitive Voice of the Customer within Guesty. You will analyze configurations, simplify technical concepts, and provide training that enables client self-sufficiency. Working with Customer Success Management, you will identify adoption gaps and share actionable feedback with Product teams.
Key Responsibilities: Serve as Guesty’s technical product expert
Resolve intricate customer use cases and hurdles
Improve client workflows and product utilization
Identify customer needs for roadmap priorities
Meet expectations for KPIs and development
Requirements: Minimum four years in technical SaaS environments
Creative thinking and robust problem-solving capability
Exceptional presentation and communication skills
Experience advocating customer feedback to Product teams
Ability to analyze workflows and account trends
Apply technical expertise, customer advocacy, and clear communication to strengthen product adoption and client outcomes at Guesty.

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📌 Customer Technical Program Manager (Quebec City)
🏢 Guesty
📍 Quebec City