You are a whiz at computers and you love working on and resolving technical issues. You are known for your consistent and superior performance at responding to clients needs in a timely manner.
The Applications Infrastructure Support provides assistance to customers with their desktop support services both in person and remotely. Some of your key responsibilities include troubleshooting and resolving technical issues, providing desktop related advice and deployment of hardware and software for City employees, contractors, and elected officials.
What will you do? Identify and resolve issues with applications according to procedures
Use application and network management software and tools to collect performance statistics
Complete application maintenance tasks, which includes providing 24x7 on-call support on a rotational basis
Complete operational procedures of a routine nature, and contribute to maintenance, installation and problem resolution
Identify and resolve network problems according to procedures, and complete network maintenance tasks
Perform simple installations, replace consumable items, check correct working of installations, and document and report on completed work
Identify, register and categorize incidents, gathering information to enable prompt incident resolution; maintain records and advise relevant persons of actions taken
Investigate problems in systems, processes and services, and assist with the implementation of approved remedies and preventative measures
Respond to and assist with common requests for service
Perform software deployment tasks
Promptly allocate unresolved calls as appropriate; maintaining records, informing users about the process,



and advising relevant persons of actions taken
Perform other duties as required
Qualifications Completion of the twelfth school grade or GED
One of the following combinations of education and experience: A degree in a related discipline and 1 year of relevant experience; OR
A post-secondary diploma in a related discipline and 2 years of relevant experience; OR
A 1-year related certificate and 4 years of relevant experience

Asset: Other technology-specific certifications and diplomas related to the work are an asset; for example, a diploma in Computer Engineering Technology or Networking Engineering Technology
Skills required for success: Technical experience in a computing environment similar to that of the City of Edmonton: Complex and highly diverse data, application and technology environments
Hybrid workplace of cloud and on-premise data, applications, and technologies
Team specific technologies & services: Windows Desktop Operating Systems (Win11)
MacOS Operating System
Proficient with the use of Google G Suite productivity tools, including Google Admin Console
Android and IOS
VMware WS1/Horizon
General PC Hardware support
General Active Directory Support - Users and Group
General management tools for specialized services - Equitrac, Rightfax, SSPR, AD Manager Plus, etc




General networking technologies (wired, wireless)
Experience with a Service Management platform (such as BMC Remedy)
Knowledge of ITIL processes

Alignment to our Art of Inclusion: Our Diversity and Inclusion Framework
Embracing a culture of equity, diversity, reconciliation, and inclusion
Conditions of Employment: Able to participate in 24x7 on-call support and occasionally participate in shift work
The City of Edmonton values applicants with a diverse range of skills, experiences and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [email protected]. Learn more about our benefits https://bit.ly/COEbenefits.
Up to 1 permanent full-time position
Hours of Work: 40 hours per week
The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance.
Salary Range: $46.160 - $58.166 (Hourly); $96,382.080 - $121,450.610 (Annually)
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.
Classification Title: Application & Infra Analyst I
Posting Date: Nov 12, 2026
Closing Date: Nov 19, 2026 11:59:00 PM (ABT)
Number of Openings (up to): 1 - Permanent Full-time
Union: CSU 52
Department: Corporate Services
Work Location(s): Century Place, 19th Floor, 9803 - 102A Avenue Edmonton T5J 3A3

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📌 Application & Infrastructure Analyst I (Alberta)
🏢 Edmonton
📍 Alberta