Drive customer programs with Indigo through sales leadership, loyalty initiatives, and hands-on coaching. Translate customer insights into clear store actions and stronger engagement.
This Customer Experience Leader executes programs that support NPS, sales, profitability, loyalty, and promotional performance. You will coach CERs, reinforce the Indigo Experience and R.E.A.D. service model, and support customer-facing initiatives. The role also contributes to store engagement, operational readiness, and continuous improvement.
Key Responsibilities:
- Execute Plum loyalty acquisition and engagement initiatives
- Lead customer events, author signings, and Staff Picks
- Use Voice of the Customer feedback to identify improvements
- Partner with Product Operations on availability and merchandising
- Support action plans that improve store execution and results
Requirements:
- One to three years of leadership experience in specialty retail
- College degree preferred or equivalent relevant experience
- Proven ability to coach and develop team members
- Solid organizational, planning, communication, and problem-solving skills
- Passion for Indigo's mission and exceptional customer experiences
Apply customer program execution, sales generation leadership, and team development skills to advance Indigo store performance.