Help callers navigate class action claims as a Customer Service Representative, combining empathy, accuracy, and organized task prioritization. This position is 100% remote with Pacific Time hours.

Working for a Legal Settlements leader, you will provide information about settlement eligibility, claim procedures, deadlines, and payment timelines. You will guide callers through forms and official websites, resolve complaints, document interactions, and escalate complex matters appropriately. Full-time work runs Monday through Friday.

Key Responsibilities:

- Respond to inquiries about settlement details
- Provide accurate eligibility and payment information
- Guide callers through claim form completion
- Resolve customer complaints and account-related issues
- Maintain professionalism, confidentiality, and empathy

Requirements:

- Customer service experience is required
- Call center or high-volume call experience preferred
- Solid problem-solving and analytical skills
- Fluent English, verbally and in writing
- High school diploma or equivalent; degree preferred

Use empathy, accuracy, and analytical thinking to help customers understand class action settlements and complete their claims.

📌 Class Action Claims Support Representative (Ottawa)
🏢 Manpower
📍 Ottawa