Manage SAP production support at ATB with file transfer, job scheduling, and troubleshooting skills in a hybrid arrangement.
This Technical Operations Analyst position supports ATB’s complex SAP and production environments. You will work with SAP BASIS, MFT SFTP, operating systems, databases, and monitoring tools while responding to operational events. The position supports a rotational 365/24/7 environment requiring versatile shift coverage.
Key Responsibilities: Support SAP Transport management and job scheduling
Troubleshoot monitoring issues within Run My Jobs environments
Monitor servers and diagnose system performance issues
Support file transfer failures and SFTP operations
Raise ServiceNow tickets according to operational processes
Requirements: Three to four years in IT operations or systems support
Hands-on SAP and SAP BASIS administration experience
Knowledge of DB2, SQL, Suse, HANA, Windows, Linux, or AIX
Experience with Splunk, SolarWinds, Redwood, or Solution Manager
Solid understanding of ITIL v4 fundamentals
Use SAP production support, file transfer, monitoring, and troubleshooting expertise to maintain ATB’s technical environment.

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📌 SAP Production Support Analyst (Alberta)
🏢 ATB
📍 Alberta