Improve operational processes at Fitch Learning while supporting client service administration, candidate cases, and vendor updates. Based in Toronto, this hybrid role includes three weekly office days and two remote days.
As an Operations Coordinator, you will identify repeatable manual tasks, process gaps, and opportunities for automation, self-service, and digitization. The team also manages designation applications, CE audit cases, fit-and-proper reviews, refunds, forms, escalations, and exam operations. Strong platform skills, careful verification of AI-assisted outputs, and bilingual French-English communication support success.
Key Responsibilities: Identify opportunities for automation, digitization, and process improvement
Process manual-review cases requiring sound judgment
Maintain tracking for escalations, audits, exceptions, and recurring work




Coordinate vendor and internal follow-up on operational issues
Support service delivery across candidate and client enquiries
Requirements: Experience in operations, client service, or regulatory administration
Solid skills with case management and operational platforms
Comfort using Copilot while verifying AI-assisted outputs
Bilingual professional communication in French and English
Understanding of lean processes, platform builds, or system testing is advantageous
Use process improvement, AI verification, platform skills, and operational judgment to strengthen Fitch Learning’s Toronto service delivery.

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📌 Process Support Operations Coordinator (Ontario)
🏢 FitchGroup
📍 Ontario