Use technical support and problem-solving skills with Moby in Calgary’s hybrid Customer Experience team. Help customers resolve Internet, TV, and Phone service issues.
As a Tier 1 Customer Experience Representative, you will serve as Moby’s first customer contact. Handle high-volume inquiries, troubleshoot basic technical and billing issues, document interactions accurately, and escalate concerns through defined workflows. The role supports customer satisfaction and effective telecommunications operations.
Key Responsibilities: Handle inbound inquiries by phone, email, and chat
Provide Tier 1 support for Internet, TV, and Phone services
Troubleshoot basic technical, billing, and service issues
Document and close tickets in CRM systems
Escalate issues according to defined workflows
Requirements: One year of high-volume customer support experience
One year of technical support experience
Strong verbal and written communication skills
Active listening and de-escalation abilities
High school diploma and documentation accuracy
Bring technical support, communication, and troubleshooting skills to Moby’s Calgary-based hybrid Customer Experience team serving telecommunications customers.

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📌 Tier 1 Technical Support Representative (Alberta)
🏢 Moby Business
📍 Alberta