Type Of Hire Experienced (relevant combo of work and education)
Position Type Full time
Type Of Hire Experienced (relevant combo of work and education)
About The Role At FIS, our technology and our people are moving forward. We advance the way the world pays, banks, and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question~ Are you FIS?
Daily in-office schedule Monday through Friday 10am – 6pm What You Will Be Doing Oversee the daily receipt, sorting, distribution, and delivery of incoming and outgoing mail, securities-related documents, and correspondence
Process and scan physical documents into electronic workflow systems, ensuring accuracy, completeness, and timely routing
Monitor document queues and workstreams to ensure service level commitments and processing deadlines are met
Investigate and resolve exceptions, misrouted documents, missing items, and workflow discrepancies
Maintain accurate records, tracking logs, and document repositories to support operational controls and audit requirements
Coordinate with internal stakeholders to ensure prompt handling of time-sensitive client and business communications
Perform quality reviews and validations to ensure document integrity and compliance with established procedures
Support operational workflows by prioritizing, organizing, and distributing work across multiple processing channels
Identify opportunities to improve mailroom operations, document management processes, and workflow efficiency
Adhere to regulatory, security, and records-management requirements while handling confidential financial information
Required Qualifications Experience supporting mailroom operations, document processing, workflow administration, operations support or related back-office environments




Strong organizational skills with the ability to manage high-volume workloads and competing priorities
Demonstrated attention to detail and commitment to accuracy when handling sensitive documents and information
Ability to identify, investigate, and resolve processing exceptions and operational issues
Experience using document imaging, scanning, workflow management, or records management systems
Strong communication and collaboration skills with the ability to work effectively across teams
Proficiency with Microsoft Office applications and business processing systems
Bachelor’s degree in business or a related field, or equivalent combination of education and practical experience
Preferred Qualifications Experience in financial services, securities operations, banking operations, or regulated business environments
Knowledge of document retention, records management, and operational control practices
Familiarity with workflow automation, process improvement, or continuous improvement methodologies
Experience handling time-sensitive client correspondence and operational service requests
What We Offer You Opportunities to make an impact in fintech
Personal and professional learning
Inclusive, diverse work environment
Resources to give back to your community
Competitive salary and advantages
Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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📌 Mail Processing Associate II (Ontario)
🏢 Fidelity Information Services
📍 Ontario