Support ACTO customers remotely from the Greater Toronto Area through SaaS implementation, training, and precise managed services delivery. Build adoption.
ACTO seeks a Managed Services Specialist for pharmaceutical and medical technology clients. This customer success role combines agile implementation experience with workshops, custom guides, product demonstrations, and milestone delivery. You will align customer goals with results-focused plans, document client journeys, and foster relationships that help customers become ACTO Advocates. Experience in life sciences, healthcare, or SaaS is a bonus.
Key Responsibilities: Align customer vision and goals with clear success plans
Drive adoption through product demonstrations and milestone delivery
Deliver training workshops and create custom client guides
Document client interactions and customer journeys effectively
Work cross-functionally to improve Services Team value
Requirements: Two or more years of software implementation experience
Knowledge of agile implementation approaches
Bachelor or Diploma in Life Sciences, Applied Science, or equivalent
Robust written and verbal communication skills
Bonus: life sciences, healthcare, or SaaS experience
Bring agile implementation, training, and relationship-building skills to ACTO’s customer success team serving life sciences technology clients.