Coordinate security staffing, schedules, compliance, and workforce resources for Securiguard’s Ottawa Region operations. Manage coverage while supporting accurate operational reporting.
This Client Service and Operations Specialist oversees staffing levels, shift coverage, employee support, and uniform management. You will maintain records, monitor fill rates and overtime, review payroll and billing discrepancies, and prepare reports. The position also supports incident response, compliance, and cost-saving opportunities.
Key Responsibilities: Manage staff schedules, shift coverage, and staffing levels
Maintain uniform inventory, records, and acknowledgment forms
Support recruitment, onboarding, training compliance, and employee relations
Monitor KPIs, fill rates, overtime, budgets,



and discrepancies
Prepare reports and identify cost-saving opportunities
Requirements: Minimum two years’ security supervisory or managerial experience
Operational experience managing and supervising many staff members
Robust analytical, organizational, and decision-making skills
Proficiency with Microsoft Office and independent work
Knowledge of workforce forecasting and billing reconciliation preferred
Use workforce coordination, compliance oversight, and analytical operations skills to support Securiguard’s Ottawa security services.

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📌 Security Workforce Operations Manager (Quebec City)
🏢 Securiguard
📍 Quebec City