We are seeking a Bilingual Customer Service Specialist to join an established financial services organization. Reporting to the Customer Service Supervisor, this individual will be responsible for handling incoming customer inquiries, providing timely and accurate information, and ensuring a positive customer experience across multiple communication channels.
This is an excellent opportunity for a customer-focused qualified who enjoys working in a fast-paced environment and takes pride in delivering responsive, high-quality service.
Key Responsibilities
- Manage incoming calls and respond to customer inquiries in both English and French.
- Address customer requests professionally through telephone and online customer service platforms.
- Provide accurate information, investigate concerns, and assist with resolving customer issues efficiently.
- Maintain clear and detailed records of customer interactions using internal systems and established procedures.
- Complete general administrative duties and provide in-office support as required.
- Work effectively in a high-volume environment while managing competing priorities.
- Follow established company policies, procedures, and service standards.
- Provide additional departmental support as business needs and workloads fluctuate.
Qualifications & Skills
- Strong verbal and written communication skills in both English and French.
- Previous inbound customer service experience is considered an asset but is not required.
- Customer-focused mindset with a genuine interest in delivering a positive service experience.
- Strong organizational and multitasking abilities.
- Ability to work independently, prioritize responsibilities, and manage time effectively.
- Working knowledge of Microsoft Office, particularly Word and Excel.
- High school diploma or equivalent.
This posting reflects an active vacancy.
We use applicant tracking software and technology-assisted tools to support the screening and management of applications; all hiring decisions are made by our recruitment team.
We thank all applicants for their interest; however, due to application volume, only those selected for further consideration will be contacted.
Contract Info / Information sur le contrat
- Job ID / No. du Poste: 64921411
- Open Positions / Postes Ouverts: 1