Help callers navigate class action claims as a Customer Service Representative, combining empathy, accuracy, and organized task prioritization. This position is 100% remote with Pacific Time hours.
Working for a Legal Settlements leader, you will provide information about settlement eligibility, claim procedures, deadlines, and payment timelines. You will guide callers through forms and official websites, resolve complaints, document interactions, and escalate complex matters appropriately. Full time work runs Monday through Friday.
Key Responsibilities: Respond to inquiries about settlement details
Provide accurate eligibility and payment information
Guide callers through claim form completion
Resolve customer complaints and account-related issues
Maintain professionalism, confidentiality, and empathy
Requirements: Customer service experience is required
Call center or high-volume call experience preferred
Strong problem-solving and analytical skills
Fluent English, verbally and in writing
High school diploma or equivalent; degree preferred
Use empathy, accuracy, and analytical thinking to help customers understand class action settlements and complete their claims.

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📌 Class Action Claims Support Representative (Alberta)
🏢 Manpower
📍 Alberta