Resolve escalated application issues as a Technical Analyst providing Tier 2 production support across business applications and services. Investigate databases, APIs, integrations, configuration, access, and data problems.
This Technical Analyst supports assigned applications through incident, service request, and problem management practices. You will work with business partners, technology teams, and vendors while maintaining stable, supportable services. The work includes troubleshooting, operational readiness, knowledge management, and production validation.
Key Responsibilities: Own escalated incidents and service requests through resolution or escalation
Troubleshoot applications, databases, APIs, integrations, and access issues
Document investigations, workarounds, resolutions, and diagnostic evidence




Validate fixes and confirm expected application service operation
Participate in major incident response and recovery
Requirements: Two to four years of application or production support experience
Microsoft SQL Server or similar relational database experience
Working knowledge of APIs, web services, batch processing, and data feeds
Ability to analyze moderately complex technical issues and document evidence
Robust communication with technical and non technical audiences
Apply your Tier 2 support, SQL, integration, and incident management experience to maintain reliable business application services.

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📌 Tier 2 Application Support Analyst (Ontario)
🏢 Richardson Wealth
📍 Ontario