Guide veterinary software adoption remotely through onboarding, QBRs, and product education. Bring clinic experience and confidence explaining technology to non-technical users.
Asteris seeks a Client Success Representative to manage a book of veterinary software accounts. You will establish practice goals, build stakeholder relationships, resolve everyday questions, and follow issues through completion. Your work supports retention, customer satisfaction, and add-on module expansion across Keystone clients.
Key Responsibilities: Set success goals and track practice progress
Prepare Quarterly Business Reviews covering usage and outcomes
Build relationships with owners and practice managers
Follow up until client issues are fully resolved
Demonstrate add-on modules during client conversations
Requirements: Two or more years of veterinary industry experience
Experience explaining software to non-technical customers
Comfort discussing account health with clients
Willingness to attend tradeshows and conferences
Experience presenting to clinic leadership preferred
Use veterinary operations knowledge and teaching ability to strengthen adoption, satisfaction, and growth for Keystone customers.