Manage customer service requests and dispatch coordination for Johnson Controls, using strong communication and organization from the office. Support assigned technicians.
This coordinator works under direct Service Manager supervision while aligning labor schedules with customer needs and preventative maintenance goals. Responsibilities include explaining service plans, answering inquiries, escalating issues, reviewing job completion, and supporting billing processes. Experience in service scheduling or the service industry is preferred.
Key Responsibilities: Answer customer inquiries and resolve or escalate issues
Communicate service action plans directly to customers
Debrief assigned technician and mechanic activities daily




Follow up on activities within established timeframes
Progress completed jobs through appropriate business processes
Requirements: High school diploma or equivalent required
Solid interpersonal skills for client communication
Independent work ability with organizational attention to detail
Ability to prioritize work by financial impact
Two to five years of service industry experience preferred
Bring customer service, dispatch coordination, scheduling judgment, and persistent follow-through to Johnson Controls’ HVAC operations.

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📌 Customer Service Dispatch Coordinator (Alberta)
🏢 Johnson Controls International
📍 Alberta