Oversee guest services operations with Hotel Equities, applying leadership and service-recovery skills. Support welcoming stays across front desk activities.
As Front Desk Manager, you will guide Guest Services and Front Office associates while monitoring guest satisfaction. The role includes handling reservations, guest requests, room status, billing, and service concerns. Success requires hospitality experience, communication, and strong problem-solving.
Key Responsibilities: Monitor guest satisfaction and service recovery opportunities
Provide warm, professional experiences throughout guest stays
Review guest information, room status, billing, and payments
Assist training, coaching, and associate development
Promote hotel amenities, services, and programs
Requirements: Guest-focused hospitality or front office experience
Ability to resolve concerns professionally and promptly
Confidence leading and motivating associates
Professional appearance and demeanor
Ability to work independently and collaboratively
Strengthen Hotel Equities guest services through attentive leadership, accurate operations, and skilled resolution of guest concerns daily.

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📌 Guest Services Operations Manager (Alberta)
🏢 Hotel Equities
📍 Alberta