POSITION REQUIREMENTS:

Demonstrated selling experience in a fast paced, service oriented retail setting; excellent understanding of the company standards, processes policies and practices

Demonstrated ability to train, coach and mentor a team of sales associates on customer service and standards, processes policies and practices

Demonstrated ability to provide supervisory guidance to a team and instill trust

Supervisory work; significant interpersonal relationship skills

Must be able to perform a 45- hour minimal weekly work schedule

DUTIES AND RESPONSIBILITIES:

Put the customer first at all times (internal and external)

Be a best in first class service role model and champion by providing on the job training & guidance to sales associates consistent with company practices, including recognition of FCS monthly recognition for above and beyond service

Foster and role model an excellent employee experience where quality & engagement are promoted through the store

Create and maintain good working relationships with fellow associates

Ensure consistency of store associates' performance and deliverables through application of timely coaching & performance management practices (including appropriate progressive discipline where applicable), in consultation with the AM where appropriate.



Be able to resolve complex customer service issues and escalation as required

Maintain store appearance with respect to merchandising, housekeeping and maintenance standards consistent with visual merchandising guidelines

Where required, be efficient and accurate with receiving, merchandising initiatives, product returns, POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates, management and LP as applicable in a timely manner

Where required, completion of store schedules and store payroll processes

Follow company policies and procedures and maintain a safe working setting

Key Holder (open and close store), where required

Paradies Lagardere is an equal opportunity employer, we are committed to diversity, inclusion and accessibility. We welcome all applicants without regard to race, color, religion, gender, national origin, disability or any other protected status. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experience. The company is committed to offering reasonable accommodations to job applicants with disabilities.

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📌 Zone Manager (Quebec City)
🏢 Paradies Lagardere
📍 Quebec City