Technical service operations leadership at Plan Group requires robust team development and operational problem-solving across transit and technology projects. Manage service delivery while supporting client relationships.

As Service Manager, you will lead Service Technicians, Team Leads, Supervisors, and Coordinators. The work includes scheduling, resource planning, contract commitments, reporting, fleet management, inventory, quoting, pricing, and customer satisfaction. You will support quality, safety, and continuous improvement through site visits and performance monitoring.

Key Responsibilities:

- Lead, coach, and develop service teams
- Manage hiring, onboarding, training, and performance management
- Coordinate scheduling, resources, and workload distribution




- Handle client escalations and contract-related matters
- Monitor budgets, costs, performance, and customer satisfaction

Requirements:

- Post-secondary education in a related field
- Five-plus years of technical service operations experience
- Proven leadership experience and team budget management
- Strong organizational, communication, and problem-solving skills
- Microsoft Office proficiency and multiple-priority management

Lead technical service operations at Plan Group through team development, client management, budgeting, and continuous improvement.

📌 Technical Service Operations Manager (Vaughan)
🏢 Plan Group
📍 Vaughan