Coordinate client care remotely with strong scheduling and communication skills while supporting timely, productive service delivery at Bayshore HealthCare.
The Client Experience Coordinator manages client care, service plans, and schedules for clients, Field employees, and service providers. You will maintain scheduling data, track availability, and adjust assignments for changing requests. The work supports client experience and operational efficiency through organization and communication.
Key Responsibilities: Coordinate client care teams, service plans, and schedules
Match client needs with Field employee qualifications
Communicate schedules to clients and Field employees
Process and document compliments, concerns, and complaints
Maintain accurate data and confidentiality standards
Requirements: Secondary School Diploma required
Two years of related customer service experience
Exceptional organizational, interpersonal, and communication skills
Keyboarding, data entry, and Windows scheduling software competency
English proficiency; French required for applicable regions
Bring scheduling, customer service, and detailed communication skills to Bayshore HealthCare’s remote client care coordination team.