Drive customer programs with Indigo through sales leadership, loyalty initiatives, and hands-on coaching. Translate customer insights into transparent store actions and stronger engagement.
This Customer Experience Leader executes programs that support NPS, sales, profitability, loyalty, and promotional performance. You will coach CERs, reinforce the Indigo Experience and R.E.A.D. service model, and support customer-facing initiatives. The role also contributes to store engagement, operational readiness, and continuous improvement.
Key Responsibilities: Execute Plum loyalty acquisition and engagement initiatives
Lead customer events, author signings, and Staff Picks
Use Voice of the Customer feedback to identify improvements
Partner with Product Operations on availability and merchandising




Support action plans that improve store execution and results
Requirements: One to three years of leadership experience in specialty retail
College degree preferred or equivalent relevant experience
Proven ability to coach and develop team members
Strong organizational, planning, communication, and problem-solving skills
Passion for Indigo's mission and exceptional customer experiences
Apply customer program execution, sales generation leadership, and team development skills to advance Indigo store performance.

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📌 Retail Customer Programs Leader (Alberta)
🏢 Indigo
📍 Alberta