CIBC is seeking a Client Engagement Associate for its Banking Centre in St. Catharines, combining client service and financial product knowledge.
This part time, on-site position supports Personal and Business Banking clients with account management and everyday needs. You will listen carefully, ask thoughtful questions, explain relevant products, and recommend appropriate next steps. You will also introduce mobile banking applications and connect clients with specialists who can support their goals.
Key Responsibilities: Help clients manage their accounts and banking products
Listen, gather information, and resolve client issues
Support sales matching products to specific client needs
Introduce clients to CIBC mobile banking applications
Connect clients with appropriate team members and specialists
Requirements: Robust interpersonal communication and empathy
Goal-oriented approach to client service
Curiosity and willingness to grow financial services knowledge
Respectful, authentic relationships with diverse partners
Flexibility for banking centre hours and nearby locations
Bring empathy, problem-solving, and digital banking knowledge to meaningful client interactions at CIBC’s St. Catharines Banking Centre.