Tier 1 Helpdesk Support A valued TELUS client requires a Tier 1 Helpdesk Support technician to provide white-glove IT support across the enterprise. This role is suited to an energetic, self-starter with proven technical skills who can work within a dynamic, forward-thinking organization.

Roles and Responsibilities:

The Tier 1 Helpdesk Support person will work closely with a cross-functional team serving 200 remote users to ensure IT system, network and application issues are logged, managed and resolved. Specific requirements of the role include:

- Receive all inbound technical support requests, triage and resolve where possible, escalating unresolved issues to the appropriate department.
- Log all support tickets and manage through to completion.
- Manage the IT onboarding and offboarding process for users
- File, folder, mailbox, and application permissions
- Password resets, account unlocks, and MFA support
- Teams, OneDrive, and SharePoint support
- Mobile device setup and support
- Remote access and VPN support
- Meeting room and audiovisual support
- User training
- This role is well suited to an ambitious self-starter. An entrepreneurial mindset is required.





Skills and Experience:

- Post-secondary diploma/degree in technology plus 1- 2 years experience focusing on IT support and systems administration.
- Proven experience with Microsoft 365.
- Ability to install, configure and troubleshoot Windows.
- Must have prior support experience, preferably in a Microsoft environment.
- Excellent analytical and problem-solving skills with a keen attention to detail.
- Strong communication and interpersonal skills.
- Robust organizational skills with the ability to manage multiple tasks simultaneously. Ability to work independently and as part of a team.
- Resourcefulness and problem-solving attitude.
- Ability to convey technical concepts to non-technical staff.

This is a contract role. Successful candidate must be incorporated.

Start Date: Immediately

Duration: 12 months – likely to extend. Permanent option available.

Work Location: Edmonton (can be remote).

Pay: $15.85-$34.53 per hour

Expected hours: 35.0 – 45.0 per week

Work Location: Hybrid remote in Edmonton, AB (T5J)

📌 Tier 1 Helpdesk Support (Edmonton)
🏢 Enterprise 1 Advisory Services
📍 Edmonton