Build workforce scheduling and resource allocation capabilities for Miratech’s Workforce Management product stream using OR-Tools and CP-SAT.
This Operations Research Engineer role focuses on complex planning problems in large-scale contact center environments. You will design optimization models for staffing, scheduling, and coverage management. Collaboration with Product, Workforce Management experts, Architects, and Engineering teams supports enterprise integration.
Key Responsibilities
Design workforce planning, scheduling, and allocation models
Own constraint models from business rules through implementation
Meet latency targets for real forecast group volumes
Integrate models into the enterprise WFM optimization engine
Validate schedules with workforce planning stakeholders
Requirements
Six or more years of skilled optimization experience
Production experience with constraint or mixed-integer solvers
Experience solving large-scale optimization problems and datasets
Ability to translate requirements into mathematical objectives
Strong production service and validation framework skills
Use scheduling expertise, mathematical optimization, and stakeholder collaboration to deliver operationally usable workforce management solutions.