CBI Health - Corporate OfficeToronto, ON M9W 7K6, CANLocationsShowing 1 location CBI Health - Corporate OfficeToronto, ON M9W 7K6, CAN+6 more locationsRemoteAdministrative SupportFull-TimeRequisition #: CAREC036198DescriptionCare Coordinator, Disability – RemoteCBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.We're changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data-driven solutions and better health outcomes. Learn more at cbihealth.Ca .About this opportunityThe Contract Delivery Care Coordinator, reporting directly to their Team Lead, will work closely and collaboratively with referral sources, clinics and other stakeholders as required to manage referrals through an effective and effective process that results in appropriate access to care. The Care Coordinator is accountable for providing a high quality of customer service that exceeds the standards and expectations of CBI Health and stakeholders and will be accountable for optimal referral management. This coordinator role is remote and open to all residents in Canada.Salary range:$40,000–$47,000 per yearTake an inside look at what you'll do each dayReview funder case documentation for completeness of the referral information; identify missing information; request missing information from the funder; monitor and follow-up on missing medical information prior to Assessment (for select assessments)Screen for any potential Conflict of Interest in referrals received Accurately schedule assessments and treatments, and confirm clients, when appropriate, in scheduling system within targeted timelines and in accordance with SLAsUpload referral and medical information and completes client profile in Central Office, ClinicMaster,



ensuring accurate data entry Complete files and follow up with referral source for any missing informationConduct yourself with integrity and in alignment to Best Practice and CBI policy including Privacy policyCollaborate with Team Lead to resolve gaps in execution and identify opportunities for improvements to team, program and/or serviceCommunicate with clients and funders in a timely fashion regarding scheduling and information managementUtilize effective customer service strategies to answer phones, take messages and provide follow up in a timely mannerMaintain knowledge of privacy, confidentiality, and code of conduct policiesDevelop relationships with referral sources to become a trusted advisor, actively building on comprehensive knowledge and understanding of referral source needsFacilitate navigation of service offerings with referral sources and clinical teams to ensure referrals are booked appropriatelyWork to meet or exceed funder referral requirements regarding process management and operational efficiencyCommunicate to Team Lead any barriers in achieving KPIsWhat you need to be successfulAt least 2 years' previous experience in a customer service rolePost-secondary education in medical office / business administration, or equivalentA track record of successful experience in client experience in a multi-site bookingHigh level of attention to detail and an organized approach to general administrationPassion for combining a commitment to organizational and operational efficiency with innate desire to help othersThe ability to work well in a team environment, handle multiple assignments and meet deadlinesAdaptability to changing prioritiesThe ability to work in both English and French is an assetWhat CBI Health offers youContinuous learning and skills development, including management opportunitiesCompetitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employerInclusion mattersWe welcome applicants of all backgrounds, identities, and lived experiences and provide accommodations throughout the hiring process.

📌 Care Coordinator (Edmonton)
🏢 CBI Health
📍 Edmonton