Use SQL, log analysis, and scripting to resolve Snowflake customer issues in Toronto or Atlanta. Japanese and English communication skills are required.This Cloud Support Engineer role focuses on customer-facing technical support across Snowflake’s cloud platform. You will own cases, investigate technical problems, validate AI-assisted responses, and coordinate systemic issue resolution. Your work supports reliable platform experiences and accurate customer communication.Key Responsibilities:
Own cases from initial triage through resolutionInvestigate issues using logs and SQLApply scripting and Snowflake tools during troubleshootingCollaborate with Engineering, Product, and Customer SuccessParticipate in weekend, holiday, and on-call rotationsRequirements:
Two or more years of technical support experienceComputer Science degree or equivalent backgroundStrong English and fluent Japanese communicationBasic Windows and Linux knowledgeExperience validating AI outputs criticallyApply technical support expertise, SQL investigation, scripting, and Japanese communication to customer cases at Snowflake.
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