Optimize customer implementation operations at Flipp with analytics, process improvement, and AI-enabled efficiency in a remote-first setting. Shape scalable delivery for clients.In this Customer Success Implementation Manager role, you will become a subject matter expert in Flipp and Shopfully products. You will evaluate workflows, develop reporting dashboards, and synthesize customer and market feedback. Your insights will support product improvements, adoption, retention, and team productivity.Key Responsibilities:
Evaluate implementation processes and lead efficiency initiativesDevelop reporting dashboards and actionable playbooksAnalyze retailer content, metrics, gaps, and trendsAdvocate customer feedback with internal product teamsIdentify AI tools for automation and scalabilityRequirements:
Five or more years in customer success, implementation, or project managementStrong analytical and problem-solving capabilitiesKnowledge of retailer industry metrics and KPIsProactive interest in digital merchandising trendsCommitment to using data and AI toolsUse product knowledge, customer insights, and operational improvement to strengthen implementation outcomes across Flipp and Shopfully.
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