Manage customer service requests and dispatch coordination for Johnson Controls, using robust communication and organization from the office. Support assigned technicians.

This coordinator works under direct Service Manager supervision while aligning labor schedules with customer needs and preventative maintenance goals. Responsibilities include explaining service plans, answering inquiries, escalating issues, reviewing job completion, and supporting billing processes. Experience in service scheduling or the service industry is preferred.

Key Responsibilities:

- Answer customer inquiries and resolve or escalate issues
- Communicate service action plans directly to customers
- Debrief assigned technician and mechanic activities daily




- Follow up on activities within established timeframes
- Progress completed jobs through appropriate business processes

Requirements:

- High school diploma or equivalent required
- Strong interpersonal skills for client communication
- Independent work ability with organizational attention to detail
- Ability to prioritize work by financial impact
- Two to five years of service industry experience preferred

Bring customer service, dispatch coordination, scheduling judgment, and persistent follow-through to Johnson Controls’ HVAC operations.

📌 Customer Service Dispatch Coordinator (Canada)
🏢 Johnson Controls International
📍 Canada