Introduction

At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'l have the tools and opportunities to advance your career while creating software that changes the world.

Introduction

At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'l have the tools and opportunities to advance your career while creating software that changes the world.

Your Role And Responsibilities

As a Technical Content Professional, you will play a crucial role in designing,



developing, curating, and analyzing technical content that enables our clients to effectively utilize our products through digital self-service. This role involves creating high-quality content, including embedded assistance, documentation, training, and support materials.

Your Primary Responsibilities Will Include

- Design and Develop Technical Content: Create and curate technical content for various mediums, such as product-embedded assistance, documentation, training, and support materials, ensuring accuracy, clarity, and user-friendliness.
- Analyze Content Effectiveness: Evaluate the impact and effectiveness of technical content, identifying areas for improvement and implementing changes to enhance the overall user experience.
- Curate Content Collections: Organize, maintain, and update existing content collections to ensure relevance, consistency, and ease of access for clients.
- Develop Content Strategies: Develop and implement content strategies that align with business objectives, client needs, and industry trends, guiding the creation and dissemination of technical content.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

- Technical Content Development: Experience with designing and developing technical content for various mediums,



including product-embedded assistance, documentation, training, and support materials.
- Content Analysis and Evaluation: Experience in analyzing the effectiveness of technical content, identifying areas for improvement, and implementing changes to enhance the overall user experience.
- Content Curation and Management: Experience with organizing, maintaining, and updating existing content collections to ensure relevance, consistency, and ease of access for clients.
- Content Strategy Development: Experience in developing and implementing content strategies that align with business objectives, client needs, and industry trends.
- Technical Writing and Editing: Experience with creating high-quality, user-friendly content that meets the needs of diverse audiences and stakeholders.

This is a Remote role.

Preferred Technical And Professional Experience

- Embedded Assistance Development: Experience with designing and developing embedded assistance content, including interactive guides, tutorials, and contextual help. This expertise enables the creation of intuitive and user-friendly content that enhances the overall product experience.
- Industry Trends Knowledge: Familiarity with industry trends and developments in technical content creation, curation, and analysis. This knowledge allows for the development of creative content strategies that meet evolving client needs and expectations.
- Content Management Systems: Experience with content management systems and tools, enabling efficient organization, maintenance, and updates of large content collections.

📌 Confluent - Senior Technical Writer (Edmonton)
🏢 International Business Machines
📍 Edmonton