Veterinary Receptionist Full time | Dover and Portsmouth, NH | Broadview Animal Hospital

Love Animals? Love People? Come Join the Broadview Team

For more than 40 years, Broadview Animal Hospital has been a trusted name in veterinary care throughout New Hampshire's Seacoast and Southern Maine. We're proudly privately owned, veterinarian-led, and AAHA accredited, with a strong commitment to exceptional medicine, outstanding client service, and creating a workplace where great people can thrive.

We're looking for a full-time Veterinary Receptionist to join our established Dover and Portsmouth teams

More Than a Front Desk — Be the Heart of the Client Experience

Our Veterinary Receptionists play an essential role in creating the warm, welcoming, and supportive experience our clients have come to know and love. You're often the first friendly face a client sees, the reassuring voice on the phone when they're worried about their pet, and the person helping keep everything moving behind the scenes.

One moment you might be welcoming an adorable new puppy, the next helping a concerned pet parent navigate an unexpected situation, all while coordinating with our medical team to keep the day running smoothly.

It's a role that requires compassion, confidence, organization, adaptability, and a genuine passion for helping others.

And while a love for animals is important, this position is just as much about people. We're looking for someone who understands that exceptional veterinary care begins with exceptional client service.

What You'll Be Doing

- Welcoming clients and their pets with warmth, enthusiasm, and professionalism




- Checking patients in for appointments and helping maintain an efficient flow throughout the hospital
- Obtaining and accurately recording patient weights
- Assisting clients with prescription and pet food pickups
- Answering incoming calls, including emergency phone lines, with compassion and confidence
- Scheduling appointments and ensuring appropriate appointment types and timing
- Communicating and collaborating with veterinarians, technicians, assistants, and fellow receptionists
- Helping clients navigate questions, concerns, and unexpected needs with a solutions-focused approach
- Processing payments and assisting with client checkout
- Maintaining accurate client information, patient records, and appointment details
- Supporting administrative responsibilities and daily reception operations
- Keeping our reception and lobby areas organized, clean, and welcoming
- Providing empathy and reassurance during difficult or emotional visits
- Helping create a positive, memorable experience for every client and patient who walks through our doors

What Makes Someone a Great Fit?

We're looking for someone who brings more than a friendly smile. Our ideal candidate takes pride in delivering excellent service, communicates thoughtfully, and genuinely enjoys being part of a team.

You'll fit right in if you're someone who:

- Loves working with people just as much as animals
- Has a warm,



approachable, and positive personality
- Takes pride in providing exceptional customer service
- Communicates clearly, professionally, and compassionately
- Is a natural problem solver who looks for solutions rather than obstacles
- Thrives in a busy, fast-paced environment
- Can balance multiple priorities without losing attention to detail
- Remains calm and supportive when situations become stressful or emotional
- Is organized, dependable, and takes ownership of their responsibilities
- Enjoys collaborating with others and helping wherever needed
- Is adaptable, eager to learn, and receptive to feedback
- Understands that kindness, teamwork, and a positive attitude make a meaningful difference

Our Minimum Qualifications:

- High school diploma or GED
- Minimum of two years of customer service experience
- Strong communication, organizational, and computer skills
- Comfort working directly with the public in a busy, service-oriented environment

Experience in veterinary medicine, grooming, doggy daycare, or a human medical or dental office is strongly preferred, but we welcome candidates with other relevant customer service backgrounds Experience in human medical or dental reception, animal hospitals, grooming facilities, dog daycare or boarding, animal shelters, rescues, or other skilled animal care settings are preferred and may provide an excellent foundation for this position.

Why Choose Broadview?

We're proud of what we've built over the past four decades, and even more excited about where we're going As a growing, privately owned veterinary organization, we believe in maintaining the

📌 Veterinary Receptionist (Dover)
🏢 Broadview Animal Hospital
📍 Dover