Drive TPA quality assurance at Manulife in a hybrid Waterloo role, using claims analysis, funding operations, and risk oversight expertise.

As a Business Process Analyst, you will support Third-Party Administrators serving Group Advantages Plan Sponsors. The position focuses on quality assurance, with backup support for TPA funding and operations. You will coordinate monthly standards tracking, claims sampling, reporting, and operational risk activities across TPA relationships.

Key Responsibilities:

- Set up new TPAs and banking or claims funding changes
- Manage funding operations, onboarding, transitions, and annual reviews
- Track monthly quality assurance and service standards
- Analyze claims samples and premium eligibility for each TPA
- Support audits,



incident logging, corrective actions, and operational risk

Requirements:

- Group Benefits insurance knowledge, particularly claims
- Experience in claims adjudication, audit, and quality assurance
- At least three years in the financial services industry
- Strong Excel, Word, analytical, and problem-solving capabilities
- Clear communication and technical translation skills

Apply claims, quality assurance, and analytical expertise to strengthen TPA operations and risk management at Manulife.

📌 Third Party Administrator Quality Analyst (Waterloo)
🏢 Manulife
📍 Waterloo