W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working®by serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visit www.grainger.com.

Compensation:

The hourly rate for this role ranges between $21.62-$29.72, and 4% vacation pay.

The pay range above is not a guarantee of compensation but reflects the potential total compensation for this role at the time of this posting based on the assigned job grade. Actual compensation will vary depending on factors such as geographic work location, relevant experience and individual skills. The stated range is a reasonable estimate and may change over time; final compensation may fall above or below the range provided. Grainger reserves the right to amend, modify, or discontinue its compensation and benefits programs at any time, in accordance with applicable law.

This job posting is for an existing vacancy.

Job Responsibilities (You Will):

CustomerService/InventoryManagement

Servicesmultiplecustomerlocationson adesignatedroutebyprovidingthefollowingservices:

- Receiveandstockpurchasedproductindesignatedcustomerlocations.
- Ensuresproperproductstockinglevelsatcustomerlocationsbyscanningordersasinventoryisdepleted-Overseecustomerinventorylocationsbyensuringproperlabelingandquantitiesonhandareaccurate.

ResolvecustomerproblemspromptlyandaccuratelyinamannerthatwillretainandpromotecustomerloyaltyinaccordancewithGraingerpolicyandprocedure.





ComplywiththesafetyandinspectionrequirementsofbothGraingerandthefacilitywheretheserviceisbeingprovided.

MeetdefinedKPI’sfortheposition.

Non RouteBased Activities asrequired, such as:

Performmachinebreak/fixactivitiesfordifferentmachinesatthecustomer'ssite.

Implementterritoryworkrelatingtoplanningandexecutionofcustomerinventoryprojects.

Performdatacollection(relatedtoinventoryinformation)atcustomersites.EnsureaccurateinformationiscollectedtohelpdirecttheKeepStockimplementationprocess.

Assistcustomerswithstaging,labeling,andorganizingproductatacustomersite.

Completeproductrelocationanddiscontinuationprocess.

Branch Responsibilities as assigned

- Helpgeneratenewordersbyengagingwithcustomertoidentifyadditionalproductneeds(e.g.,seeksandcaptures“spotbuy”opportunitieswhileonsite,looksforadditionalopportunitiestoadditemstoprogram)

Cross-functional partnerships

Executeonsiteservicecomponentofaccountstrategyasdefinedbycross-functionalbusinesspartners.

Workwithsalespartnerstoimprovecustomerexperienceandincreasebusiness.

Education/Experience (You Have):

High school diploma and 1-3 years’ experience in customer service/selling (i.e., Retail / telephone / warehouse) environment.

Self-motivated, with high energy and dedication to customer service and sales growth.

Must be comfortableondaily use of technology.





Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners.

Demonstrated ability to apply robust judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition.

Handle various technical and operational issues.

Operate in a rapidly changing environment.

Excellent verbal and written communication skills.

Background checks and drug screening may berequired(aswarrantedby Company or customer requirements in working on-site and/or operating equipment).

Mustpossessand maintain a valid driver’s license inprovinceof residence.

May berequiredto use a personal vehicle for transportation with valid insurance which meet’s Grainger’s standards.

This role may require you to attend customers’ sites and adhere to safety requirementsin accordance withapplicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beardin order towear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Rewards and Benefits:

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

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📌 Field Operations Associate II (Canada)
🏢 W.W. Grainger
📍 Canada