About Portage Mutual: Where Your Talent Makes a Difference

Imagine a workplace where your contributions are not only valued but also directly impact the lives of Canadians. At Portage Mutual Insurance, we’re more than just a trusted national property and casualty insurer—we’re a community of passionate individuals dedicated to serving our policyholders since 1884. Owned by our policyholders, we proudly offer competitive home, auto, commercial, and farm insurance products 100% through our broker network across Canada. Join a company rooted in tradition, driven by innovation, and powered by a people-first culture.

Why Portage Mutual?

At Portage Mutual, we believe that our people are our greatest asset. Here, you’ll find:

- Total Rewards: We care about your well-being and financial security. That’s why we offer a market-competitive salary, incentive plan, comprehensive health benefits, a pension plan and generous paid time off, including personal days.
- Career Growth & Development: Propel your career forward with access to diverse learning resources, tuition reimbursement for relevant programs, and bonuses recognizing your achievements in pursuing insurance designations.
- Flexibility: We support work-life integration by offering a flexible environment where you can choose to live wherever you prefer in Canada. Enjoy the freedom to select remote, in-office, and hybrid work arrangements that best suit your lifestyle.
- Inclusivity and Belonging: Be a part of a supportive and diverse team that embraces your unique perspective and empowers you to succeed. We’re dedicated to creating a workplace where every employee feels welcomed, valued and respected.
- Making a Difference:



Find purpose in your career by aligning with an organization that shares your values and is committed to making a difference in the communities we serve.

The Opportunity: Road Claims Representative - II

As a Road Claims Representative - II, You’ll Make a Meaningful Impact By Helping Customers Recover From Unexpected Losses Through

- Leading on-site investigations to assess fire, water, and weather claims, while gathering details, securing statements, and reviewing scopes to build a complete picture of loss.
- Taking ownership of claims by evaluating coverage, determining eligibility, and guiding customers and brokers through clear, empathetic communication – both verbally and in writing.
- Partnering with service providers and customers to deliver timely, fair, and satisfactory resolutions.
- Spotting potential underwriting risks and collaborating with the underwriting team to ensure proactive decision-making.
- Supporting colleagues by conducting task investigations for Claims Examiners and Telephone Claims Representatives, contributing to a collaborative, customer-first claims environment.

We're looking for a detail-oriented, enthusiastic team player who embodies our company values and is committed to providing top-notch service.

What You’ll Do





- Review new losses and prepare investigation plan.
- Contact the insured to discuss loss details and arrange inspection appointment.
- Attend loss scene to confirm facts of loss through various investigation methods.
- Work with policyholder to explain claims process to ensure efficient claims experience.
- Secure statements with policyholders, third parties, independent witnesses as necessary.
- Secure photographs and diagrams of loss scenes.
- Collect evidence to preserve subrogation as necessary.
- Engage experts (engineers, appraisers, etc.) as needed to assist in determining facts.
- Evaluate liability and identify subrogation opportunities.
- Identify salvage opportunities and ensure efficient disposal.
- Obtain officials reports- policy, fire and medical providers.
- Obtain details of overall risk and relay any potential hazards/concerns to underwriting.

What You’ll Bring

- Minimum of 5 years experience in the insurance industry in property claims.
- Proficiency in the MS Office Suite (Word, Excel, Outlook, Teams).
- Consistent accuracy, thoroughness, and attention to detail.
- Ability to work both independently and collaboratively in a dynamic team environment.
- Adaptability and a continuous improvement mindset.
- CIP or willingness to work towards designation.
- Prior experience with Guidewire Suite considered an asset.
- Post-secondary education preferred.

The preferred candidate would be located in Edmonton, Calgary or Red Deer Alberta to support our insured customers.

Job Title: Road Claims Representative - II

Reports To: Claims Manager

Location: Remote - AB

Salary Range: $64,000 - $72,000

📌 Road Claims Representative (Edmonton)
🏢 Portage Mutual Insurance
📍 Edmonton